This Privacy Policy covers the treatment of personally identifiable information that is collected when you visit The Barklay Pet Resort & Spa owned websites. This
policy explains how data is collected, used, disclosed and personal information
is safeguarded in connection with business in Canada. This policy does not apply to third-party advertisers or sponsors to whom you provide information. The Barklay Pet Resort & Spa is committed to respecting your privacy. Your privacy is
important. We want you to understand our practices with respect to collecting information from visitors to the Website, and the uses we make with that information.

DEFINITIONS

“The Site” refers to THEBARKLAY.COM

“Non-Personally Identifiable Information” refers to information that is not personally identifiable to you and is automatically collected during your visit.

“Personally Identifiable Information” refers to information that can identify an individual including name and email.

PERSONALLY IDENTIFIABLE INFORMATION

You can visit The Barklay Pet Resort & Spa on the Internet without identifying who you are and without giving us personal information about yourself. In a few areas on the Site and through our telephone interactions with customers, we
will ask you to provide personally identifiable information for multiple reasons. Personally identifiable information you may choose to provide are for such purposes as registering on the The Barklay Pet Resort & Spa website, ordering products or services, providing your opinion in online surveys, subscribing to newsletters and special promotions, requesting information and requesting technical support. The types of personally identifiable information we may ask you will include name, address, phone number, email address, user ID’s and passwords, contact preferences and customer preference data. In addition, we may maintain records of your previous purchases and details of any enquiries or complaints made by you. You can be assured that The Barklay Pet Resort & Spa will not sell, rent or distribute your Personally Identifiable Information to third parties or other organizations.

WHY WE COLLECT PERSONALLY IDENTIFIABLE INFORMATION

The Barklay Pet Resort & Spa collects personally identifiable information for the purposes of providing products and services to you, to help us better communicate with you, to provide you with customer support services, to update you on current specials & promotions, and to conduct market/customer research initiatives.
Your personally identifiable information is kept confidential and used
to support your customer relationship with The Barklay Pet Resort & Spa. For example, at times The Barklay Pet Resort & Spa may inform you of new products or services, special promotional offers, and other information which may be of interest to you.

SITE SECURITY

When you provide us with any personally identifiable information – name, address, e-mail or credit card number – it’s done a secure server. We use one of the most advanced security systems – Secure Socket Layers (SSL) – which encrypts all of the confidential information you provide before sending it to our own server. Only when it reaches our servers is your information decrypted.

NON-PERSONAL INFORMATION: COOKIES & OTHER INTERNET TECHNOLOGIES

This Site uses “Cookies” to track visitors while they browse the Site. When someone visits the Site, our servers automatically collect non-personally identifiable information that allows the Website to communicate with the visitors
computer. Non-personally identifiable information does not disclose Personally Identifiable information that would permit us to identify, or locate individual visitors. For example, the type of information we track pertains to the amount of visits to the Site, tracking which parts of the Site visitors select, time and date of the visit, internet browser types, and IP address and domain type identification.
We use this information to help understand trends and patterns of
visitors to the Site. Most non-personally identifiable information is collected using Cookies, web beacons and other internet technologies. A
cookie is a data file which is sent by a website to a computers hard drive. Some The Barklay Pet Resort & Spa web pages use cookies when you visit the Site, register for products, sign up for special promotions, request information and contact customer service. You have the choice whether or not to accept cookies by configuring your web browser options. If you decide not to accept cookies, some web pages may not display correctly. Some The Barklay Pet Resort & Spa web pages use web beacons and other internet technologies to allow us to count the number of visits to those pages. Web beacons are electronic images that are
sometimes called single pixel gifs.  Usually web beacons work in conjunction with cookies. If you do not want to associate your visits to the Site with your cookie information, configure your browser to not accept cookies.

THIRD PARTY TRACKING TOOLS & LINKS TO THIRD PARTY WEBSITES

This Site makes use of Google Analytics to improve the performance and features of the Site. Information on how Google Analytics collects & processes data can be found here: https://www.google.com/policies/privacy/partners/

The The Barklay Pet Resort & Spa Site may contain links to third party websites, or websites The Barklay Pet Resort & Spa does not own or control. We cannot be responsible for their privacy policies and practices and we make no representations or warranties about the privacy practices of those Websites. The type of data you provide to these third party Websites are not covered by The Barklay Pet Resort & Spa Privacy Policy. We recommend that you check the
privacy policy of other Websites and contact the operator if you have concerns
or questions.

You can choose to opt out of the Google Analytics Advertising Features through Ads Settings, Ad Settings for mobile apps, or any other available means (for example, the NAI’s consumer opt-out). Please go to https://tools.google.com/dlpage/gaoptout/ for more information.

CHOOSING TO RECEIVE MARKETING COMMUNICATIONS FROM CUTTING HORSE CREATIVE

If you do not wish to receive communication from The Barklay Pet Resort & Spa (special offers, news on products and services, etc) you may choose to opt out from receiving this marketing at any time. Simply select the ‘unsubscribe’ link, or
follow the instructions on how to be removed from the marketing communication
subscription you have received.

PRIVACY POLICY REGARDING CHILDREN

If you are under the age of 13, do not provide any personally identifiable information to The Barklay Pet Resort & Spa without the knowledge and permission of your parent or guardian. The Barklay Pet Resort & Spa does not knowingly collect information from children under the age of 13 and no portion of the Site is structured to attract those under the age of 13. The Barklay Pet Resort & Spa reserves the right to co-operate with the government officials and law enforcement agents in any investigation requiring information or reports about lawful and unlawful
activities. We reserve the right at any time to collect, use or disclose any personally identifiable information to satisfy any law, regulation or government agency request. 

CHANGES TO PRIVACY POLICY

The Barklay Pet Resort & Spa reserves the right to modify this privacy statement at any time, so please review it frequently. If we make any significant changes in the way we use your personal information we will notify you by posting an announcement on our pages.

 

This section outlines the terms of sale for products available from The Barklay Pet Resort & Spa

PRICES

We aim to provide our customers with competitive prices on the products we offer. Prior to submitting your order, you will have the opportunity to review product prices and any applicable sales tax, shipping and handling charges. Please notify thebarklay.com promptly of any errors in prices on your packing slip. The Barklay Pet Resort & Spa reserves the right to change prices at any time.

All prices are in Canadian funds.

ORDERS & PAYMENT

You may not cancel an order once an order confirmation number has been received. Payment must be made by an accepted form of payment through the website's payment processor.

SHIPMENT & DELIVERY

The Barklay Pet Resort & Spa will ship merchandise to any location within Canada. You may not export any products purchased at thebarklay.com

RETURNS POLICY

If you receive an item that needs to be returned, please call or email info@thebarklay.com or - 403-938-2550 as soon as possible, to explain your reason for return.  Once approved, you will either be granted approval to exchange the item for an equally priced item, or given store credit for the purchase amount.

All requests for Return or Exchange must be made within 30 days of the sale of your product.

Returned products must be received by The Barklay Pet Resort & Spa in new condition. The Barklay Pet Resort & Spa reserves the right to refuse to accept returns that show excessive wear and tear. The Barklay Pet Resort & Spa reserves the right to charge the customer for any costs incurred by The Barklay Pet Resort & Spa in restoring returned product as necessary for the resale of product as a refurbished product.